Frequently Asked Questions

Here are some of the most frequently asked questions.

Prottle: The Ultimate 4-in-1 Bottle

What is Prottle?

Prottle is a 4-in-1 fitness bottle designed to simplify your routine. It features an insulated body, a mixer ball for smooth shakes, a hidden storage compartment for supplements or snacks, and Magnet Phone Mount.

How much can the storage compartment hold?

The storage compartment holds up to 60g of protein powder or other small essentials like creatine, vitamins, or snacks.

Is the bottle leak-proof?

Yes! Prottle is designed with a secure, leak-proof seal to prevent spills, whether you’re carrying water, protein shakes, or hot drinks.

How long does it keep drinks hot or cold?

Prottle keeps drinks hot for up to 12 hours and cold for up to 24 hours thanks to its double-wall insulation.

Does the Prottle work with all MagSafe accessories?

Yes, Prottle’s MagSafe-compatible surface allows you to attach accessories like phone and wallets while working out.

What accessories does Prottle come with?

It comes with a 5ml scoop, a mixer ball, and a MagSafe Magnet with adhesive.

Shipping

When will my order ship?

We will send your orders out within 1-2 days of your purchase.

How much is shipping?

Shipping costs depend on your location and will be calculated at checkout.

Can I cancel or modify my order?

If your order hasn’t shipped yet, you can contact us at contact@cl4ng.com to request changes or cancellations.

How can I track my order?

Once your item is shipped, you will receive an email regarding the tracking number and use the provided link to track your purchase.

How long will my order take?

It depends on your location! But generally you should receive your orders in less than one week.

Returns & Exchange

Due to wrong item received

If you received the wrong item, we’re here to help! Please email us at contact@cl4ng.com or send us a DM on Instagram (@CL4NG.OFFICIAL) with:

A clear picture of the item you received.

A screenshot of your order confirmation email.

We’ll get back to you as soon as possible to resolve the issue.

Change of mind

We currently do not accept returns for change of mind.

Wrong size

If the size you ordered isn’t quite right, no worries! You can reach out to us via email contact@cl4ng.com or DM us on Instagram (@CL4NG.OFFICIAL), and we’ll guide you through the exchange process. We’re here to help!

Unsatisfied

At CL4NG, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your product, we are happy to offer a return within 14 days of purchase.

Eligibility for Returns

  1. Items must be unused, in their original condition, and returned in their original packaging.
  2. Proof of purchase (e.g., receipt or order confirmation) is required to process returns.

How to Initiate a Return

  1. Contact our customer service team atΒ contact@cl4ng.comΒ within 14 days of receiving your item.
  2. Provide your order details and the reason for the return.
  3. Once your return request is approved, you will receive instructions on how to return the item.

Refund Process

  • Refunds will be processed withinΒ 7–10 business daysΒ after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during purchase.

Shipping Costs

  • Customers are responsible for any shipping costs associated with returning an item unless the product is defective or damaged upon arrival.